Terms of Service

1. Description of services and tiered pricing

Salon Suite Hub, operated by Mendocino Software, provides tiered salon and spa management software. The service is offered on three plans. Promotional pricing applies to new sign-ups only and is subject to change at the Company’s sole discretion.

Free: $0 — the booking calendar, your client list, services and staff, and a listing in our public directory.

Plus: $20/mo or $200/yr — everything in Free, plus your own branded website at your own address or custom domain, automated email appointment reminders, and the client CRM (tags, photos, forms and waivers).

Premium: $49/mo or $490/yr — everything in Plus, plus analytics and insights, the online store with card checkout, Square sync, unlimited team logins, and priority support.

2. Automatic renewal and cancellation

By subscribing to a paid plan, you provide express affirmative consent to the automatic renewal terms and the continuous service agreement. Your subscription automatically renews at the end of each billing cycle for the same duration and price unless cancelled.

We provide an annual reminder by email detailing the renewal frequency, the amount to be charged, and clear instructions for cancellation. You may cancel at any time at Settings → Billing. Cancellation is free — there is no cancellation fee — and access continues through the end of the paid period.

We retain verification of your affirmative consent for a minimum of three (3) years, or one (1) year following contract termination, whichever is longer. See our Auto-Renewal Terms and Refund Policy for the full details.

3. Limited license and scope of use

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, and non-sublicensable limited license to access and use the service for your internal business purposes only.

You shall not: modify, adapt, or create derivative works of the service or Materials; reverse engineer, decompile, or disassemble the software; use any robot, spider, scraper, or automated means to access the service; or frame or mirror any part of the service without express prior written authorization. This license is terminable at the Company’s sole discretion for violation of these Terms or the Codes of Conduct.

4. Intellectual property ownership

All Materials — including code, algorithms, data, text, graphics, and software — remain the exclusive property of Mendocino Software. Any feedback, suggestions, or derivative improvements you provide (“Work Product”) are owned exclusively by the Company.

In accordance with California Labor Code § 2870, the assignment of Work Product does not apply to an invention that you developed entirely on your own time without using the Company’s equipment, supplies, facilities, or trade secret information, unless (a) the invention relates to the Company’s actual or anticipated business, research, or development, or (b) the invention results from work performed by you for the Company.

You must retain all trademark, copyright, and proprietary notices on any copies or downloads of the Materials.

5. Account registration and security

You are entirely responsible for maintaining the confidentiality of your username and password, and you are liable for all activities that occur under your account. If you suspect a security breach, notify us immediately at Jason@MendocinoSoftware.com.

6. Code of conduct and usage restrictions

You agree not to: create a false identity or impersonate any person or entity; transmit any viruses, worms, Trojan horses, or destructive code; engage in any activity that violates California or federal law; or access or use another user’s account without permission.

7. California privacy rights (CCPA/CPRA)

Mendocino Software complies with the California Consumer Privacy Act and its 2026 updates. You have the right to request disclosure of collected data, request deletion, and correct inaccurate personal information. Upon a request to correct, we will provide the name of the source from which we received the inaccurate information per § 7023(i).

You may direct us not to sell or share your personal information via our interactive web form at https://salonsuitehub.com/do-not-sell. As required by the 2026 CCPA updates, we conduct regular risk assessments before processing sensitive information or training automated technologies, to ensure relevant safeguards address potential negative impacts.

8. Website accessibility

We are committed to accessibility in alignment with the DOJ’s rules for the ADA and WCAG 2.1 Level A and AA standards. Our development adheres to the four principles of accessibility: content and interface must be perceivable, operable, understandable, and robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies. Report accessibility barriers to Jason@MendocinoSoftware.com.

9. Disclaimers and limitation of liability

The service is provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by law, the Company’s sole and exclusive maximum liability for all damages and causes of action shall be the total amount you paid to the Company in the preceding twelve (12) months.

As a condition of this agreement, you waive the protections of California Civil Code § 1542, which provides that a general release does not extend to claims that the releasing party does not know or suspect to exist in their favor at the time of executing the release and that, if known, would have materially affected their settlement with the released party.

10. Statute of limitations

Any claim or cause of action arising out of or related to the use of the service or these Terms must be filed within one (1) year after such claim or cause of action arose. Failure to file within one (1) year forever bars the dispute, regardless of any statute or law to the contrary.

11. Indemnification

You agree to defend and hold harmless Mendocino Software from claims arising from: (a) your breach of these Terms; (b) your violation of third-party intellectual property; or (c) your misuse of the service.

12. Term and termination

We may terminate access for inactivity (defined as 12 consecutive months without a login) or for violation of these Terms. Upon termination, your license to use the service and Materials ceases immediately.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of California. Disputes will be resolved on an individual basis; you waive the right to participate in a class action or a trial by jury.

Claims under $5,000 are resolved through binding, non-appearance-based arbitration via the American Arbitration Association (AAA). Claims over $5,000 are resolved through final and binding arbitration in San Francisco or Oakland, California, pursuant to AAA Commercial Arbitration Rules.

14. Contact information and legal notices

Official legal notices must be sent via registered or certified mail or national courier to: Mendocino Software, Mendocino Software, P.O. Box 2141, Fort Bragg, CA 95437, Attn: Legal Department. Legal inquiry email: Jason@MendocinoSoftware.com.